Important International Shipping InformationIf you live outside of the United States, there are factors you should consider before placing your order! International shipments are subject to customs inspections, duty and tax, and other potential customs related-fees. Orders that do not comply with the laws and regulations in that territory are subject to delays and possibly rejection.
Domestic & International Shipping Policy and Disclaimer:
Shipping Service Information -Domestic Shipping
We
use FedEx for all shipping methods, and therefore enforce the same
policies for shipping services. For more information about services to
specific locations, delivery guarantees, weather delays, and
more,please refer to http://www.fedex.com/.
All orders will be shipped via FedEx except for APO/DPO addresses which will be shipped USPS*. We do not ship to PO boxes. We offer the following options:
Ground or Home (5-7 business days)
Express Saver (3 business days)
2 Day Air (2 business days)
Standard Overnight (Next business day by 5pm) **if order is placed by 1pm EST
Priority Overnight (Next business day by Noon)
Business days exclude Saturdays and Sundays. The above transit times do not include processing time. Please allow 1-2 business days for processing on all orders. Overnight
orders are only guaranteed next day delivery if placed by 1pm EST. Overnight orders placed after 1pm EST may take two business days. Other express methods are
subject to 1-2 business days processing time.
DELIVERY:
Orders valued under $500 will not require a signature upon delivery,
and may or may not be left at your door. Orders valued at $500 or more
will require a signature unless otherwise requested, and will not be
left without a signature. If you are not available to accept your
package, and a driver cannot contact you, your shipment may be returned
to us at your expense. If you are not available to accept your package, FedEx will make three attempts to deliver and then return the package to shipper. See Disclaimer for details.
Please note that FedEx does not deliver to
PO Boxes or APO/FPO addresses. If you enter one of these types of
addresses as your shipping address, we may contact you or opt to ship
via USPS (United States postal service). We will do our best to contact
you if your shipping method changes.
Note on heat exposure:
During summer months, and in locations where it is hot year round, we
encourage you to choose expedited shipping on your order to avoid
prolonged exposure to heat.We will be unable to issue any refunds or credits for products damaged by heat.
International Shipping
Shipping
Internationally can be costly, but we assure you that we offer the best
possible shipping rates which are available to us through our first
class partnership with FedEx!
We offer two FedEx shipping methods for International orders:
International Economy (5-7 business days)
International Priority (2-4 business days)
Please allow 1-2 business days for processing orders in addition to transit time. Larger orders may take more time to process.
Please
keep in mind, there is also a processing time of 24-48 hours upon
receipt of your order! Also note that there may be customs delays beyond
our control. We will do our best to ship Priority orders within 24 hours.
COST: The cost of shipping will vary depending on the size/weight of the package, destination, and shipping method.
Note on heat exposure:
During summer months, and in locations where it is hot year round, we
encourage you to choose expedited shipping on your order to avoid
prolonged exposure to heat.We will be unable to issue any refunds or credits for products damaged by heat.
CUSTOMS & REGULATORY
Please understand that any duties, taxes, and related fees are your responsibility and are determined by customs.
It is your responsibility
to find out prior to ordering, if a certain product is suitable for
entry into your country from the United States. There are several
customs restrictions and regulations that vary from country to country
and are constantly changing.
We will be unable
to issue you a refund for shipping costs on orders that are rejected by
customs and sent back to us. Also, if an order is held by customs and
destroyed, we will be unable to
issue a refund for the products. If you would like us to re-attempt
shipping your order, please understand it is at your own risk, and that
you are responsible for all shipping charges. See disclaimer for details and policies on returned and rejected shipments.
Please see below list of known restrictions by country. This is NOT a complete list, and there may be other restrictions not listed.
EU RESIDENTS:
You should order from our EU online store to avoid customs delays and restrictions. Our EU store ships from within the EU which minimizes customs related issues. Please note there may still be regulatory restrictions when ordering from the EU store.
KNOWN RESTRICTIONS: (*others may exist that are not listed*)
*Dairy import from the US is prohibited to all EU countries.
If you order any dairy containing products to be shipped to the EU,
this is at your own risk.
Australia: Restricted: Ultra HCl 4.0 and DigestForce 2.0 Requires Import Permit due to pepsin; Primal Fiber 3.1, Uber GI due to slippery elm bark; Prohibited: WheyStronger, FitMeal, Immune Supreme, and other products containing dairy; possible restriction on Primal Greens due to ingredient spirulina
Please
contact your
local authorities for more information regarding value limit and other
restrictions. Import regulations change often and it is your
responsibility to find out what is prohibited.
Austria: L-tryptophan -Ubermag Plus; very difficult to ship here, strict regulations
Australia: value cannot exceed 1000 AUD
Belgium: moderate risk for customs delays or rejections. Please contact your local customs office for more information regarding imports from the USA.
Canada: Order must be for personal use only and limit of 3 months supply per item.
Carnitine- Acetyl-L Carnitine Prop, Yang R-ALA, Carn-Enhanced, Carnitine Synergy, GlycoCarn Px; Pregnenolone; Vitamin K, Vitamin D3 (over 2000IU per serving); Vitamin K
Possible restrictions: Tribulus Supreme, Libido Stim M and F
Please contact your
local authorities for more information regarding value limit and other restrictions. Import regulations change often and it is your responsibility to find out what is prohibited.
Denmark: L-tryophane
and any items having L-tryophane as an ingredient (Ubermag Plus Px);
Fenugreek seed (Fenuplex may be prohibited); Non-Prescription drugs
(this may apply to certain supplements)
Germany: High risk for customs delays/restrictions. We recommend ordering from our EU Store.
Ireland: Tribulus Supreme - restricted; possible dairy restriction including Whey Stronger 2.0, Fit Meal, and certain Primal Bars. We recommend ordering from our EU Store.
Italy: Tribulus Supreme; also note expensive customs clearance fees -shipments may be rejected by customs.
Norway: Cannot Ship here
New Zealand: GABA- Insulin Plex; Over 200mg of Selenium - Multi Intense; Potential restrictions for Testo Libre
Mexico - NO supplements allowed into the country. Can ship books only.
Monaco: Cannot ship here
Russia - maximum package value of $270. Orders over this amount will be rejected by customs.
Spain - The import of nutritional supplements is prohibited from the US. Unknown if supplements can be imported from within the EU when ordering from our EU store.
Sweden: High risk for customs delays/restrictions. We recommend ordering from our EU Store
L-tryptophan-Ubermag Plus; Libido Stim (prohibited ingredient unknown)
United Kingdom
- Dairy products including whey - Whey Stronger 2.0, Fit Meal Lite,
Primal Bars (except coc almd and choc almd which are dairy free)
Returns & Exchanges
Please note, if product is returned for any reason, a 10 percent re-stocking/return fee will be charged.
In order to receive a refund for
returned items, they must be unopened, fully sealed, and returned to us
within 14 days of receipt. The package must also include a fully
completed return form which is provided upon request (orders@charlespoliquin.com).
Multimedia items such as podcasts are non-refundable.
Shipping
and handling charges are non-refundable. For returns via mail, you must
carefully package the product, you are responsible for the cost of
return shipping, and we must physically receive the return within 30
days. Poliquin Performance reserves the right, at its sole discretion,
to reject any return that does not comply with these requirements.
You will not be compensated for the
return shipping cost unless you submit a claim and we determine that
there was a problem with the product.
If
any product is damaged upon return, Poliquin Performance is not
responsible for the damaged product and we will be unable to accept the
return. We will be unable to compensate you for the damaged products. You will need to file a claim with the shipping carrier you used to attempt to recover your costs.
International
customers - Returns coming from outside the US are often rejected by US customs. By returning products you are assuming this risk and will be responsible for all related costs. If your shipment is seized, rejected, and/or destroyed, we will be unable to refund you for the items or for shipping costs. Please note that you are responsible for any shipping costs
and customs fees associated with a return coming from outside the
United States.
Order Errors & Claims
If there is a problem with your shipment, or if
you believe there was an error made with the shipping, packing, or
invoicing of your order,you must request a claim form and submit to orders@charlespoliquin.com. The form must be filled out completely and returned within 14 days of receipt. We will review your claim and respond within 24-48 hours.
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