Please read all alerts before ordering - especially if you are ordering from outside the United States!
Holiday Shipping Schedule
Although our online store stays open 24 hours a day, 7 days a week, our shipping warehouse and office will be closed the following dates for the 2011 Holiday season:
December 22-23, 26-27 closed
December 30 closed
January 2, 2012 closed
*Note: our shipping warehouse is always closed on Saturdays and Sundays.
Orders placed on any of the above dates, including weekends, are subject to delays.
All shipping & delivery time guarantees, including overnight & express methods, are suspended for orders placed December 20, 2011 through January 4, 2012.
Please plan your ordering accordingly!
IMPORTANT: To receive your order before the end of the year (December 31, 2011) you must order by: Monday, December 19th at 5pm EST (USA)
Orders placed after December 19 will be shipped in the order in which they were received beginning January 3, 2012 when we re-open.
In addition to our own policies, please click here for the FedEx Holiday schedule & important shipping info.
- International Customers - be sure to read our shipping policies in full before ordering! We have recently been unable to ship to Spain or Germany - the shipments are normally returned to us and your shipping cost is lost. Please order from our EU store!
- We do not ship to PO BOXES. Entering a PO Box as your shipping address may result in the cancellation of your order or a delay in shipping. We may need to use another method to ship your order but we will try our best to contact you to let you know your options.
- FedEx Ground now offers faster transit time to many locations! From our warehouse, Ground or Home delivery can reach you in as little as 1-2 business days for New England states, and as little as 3 business days for the midwest! (not including processing time)
- Australia residents: Please keep your orders under 1000 AUD for customs purposes! Our store charges in USD so please do the conversion to make sure you are under 1000 AUD. If you're order is over 1000 AUD, it may be delayed, seized, or returned by customs and we will be unable to refund you for lost shipping or product. Thank you
- October 2010: Due to heightened
customs regulations worldwide, we are required to declare the full
customer invoice total for the package value on international
shipments. This may result in an increase in related fees including
duty, taxes, and customs clearance fees. Please contact your local
authorities for more information on the pricing structure and criteria
for these costs. See shipping policy
- September 2010: We are currently experiencing several shipping delays and exceptions to Australia due to heightened customs regulations. Some orders have been rejected and returned to us by customs. Please note that these returns may result in lost shipping costs as well as additional return charges. We advise that you check import restrictions with your local authorities before ordering especially when placing orders high in value. Please see full policy for more details
- August 2010: During summer months, and in locations where it is hot year round, we encourage you to choose expedited shipping on your order to avoid prolonged exposure to heat. We will be unable to issue any refunds or credits for products damaged by heat.
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