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You are here: Home > Shipping & Returns > PLEASE READ DISCLAIMER

Before you make a purchase, please read our disclaimer regarding returned, refused, or seized/destroyed orders:

DISCLAIMER:

  • Address or other customer error: If a package is returned to Poliquin Performance due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise only, minus a 10% restocking fee*, upon receipt of the returned package.
  • Violation of laws: If a package is returned to Poliquin Performance due to violation of a country's laws or import regulations, the customer will be responsible for any fees (such as quarantine, warehousing, and return shipping fees) billed to Poliquin Performance. A refund will be issued for merchandise only, upon receipt of the returned package.
  • Customer refusal: If a customer refuses a package because of fees or for any other reason, Poliquin Performance will issue a refund for merchandise only, upon receipt of the returned package, minus a 10% restocking fee. The customer will be responsible for any return shipping and customs fees incurred.
  • Customs seizure: If a package has been halted and/or seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order (which includes the shipping cost). If and when Poliquin Performance receives the returned package, a refund will be issued for merchandise only, minus a 20% restocking fee*.
  • For any returned package: For any order that is returned to Poliquin Performance, if return shipping cost is greater than the cost of goods ordered, Poliquin Performance will instruct the carrier to abandon the package. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost. Customer will still be responsible for customs fees, duty and taxes, if applicable.
  • Destroyed or un-returned package: If a package has been destroyed by customs or the carrier, or has otherwise not been returned to Poliquin Performance, we cannot issue a refund for the order.